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Why a Google Ads report can look great and still be losing you money

Most Google Ads reports are built to look good, not to tell you the truth. That’s not necessarily dishonesty — it’s a structural bias. Impressions, clicks and CTR are the easiest numbers to grow, the easiest to put at the top of a dashboard, and the easiest to feel good about in a meeting. None of them tell you whether the campaign made you money.

I’ve looked at accounts where every headline number was trending up — impressions rising, CTR healthy, clicks pouring in — while the business behind the account was barely breaking even on the sales those clicks produced. The report wasn’t lying. It just wasn’t answering the only question that actually matters: is this profitable, and would we have got the sale anyway?

Three metrics that flatter without informing

CPA against a margin-aware target — not CPA against thin air

Cost per acquisition is a genuinely useful number, but only once it’s measured against the right target — and the right target isn’t a round figure someone picked because it felt achievable. It should come from your actual margin: what you can afford to pay for a customer and still make money, given your product margin, average order value, and how much repeat business that customer is likely to bring.

A CPA of £40 can be excellent for a business with a high average order value and healthy margin, and unworkable for a business selling a low-margin product. Reported on its own, both look identical: ‘CPA: £40.’ The number only means something once it’s held against what your business can actually afford to pay for a customer — which is a conversation about your margins, not just your ad account.

The two other numbers worth actually reading

The honest bit

Being upfront about this costs me sales sometimes — a report full of rising impressions and clicks is an easier pitch than ‘CPA looks fine, but I can’t tell you if it’s actually profitable without your margin data.’ I’d rather tell you the truth about what a report can and can’t show than hand you a dashboard that flatters the account and quietly avoids the question you actually need answered.

The 'so what' test — run this on your next report

  1. Read the top-line numberWhatever the headline metric is — clicks, impressions, CTR, even total conversions — note it down without judging it yet.
  2. Ask 'so what?'What does this number actually mean for revenue or profit? If you can’t answer in one sentence, it’s probably a vanity metric dressed up as a KPI.
  3. Ask 'compared to what?'A number with no benchmark is meaningless on its own. CPA needs your margin-aware target; ROAS needs POAS alongside it; conversions need a sense-check against what would likely have happened anyway.
  4. Ask 'would this exist without the ad?'For every reported conversion, consider whether it’s genuinely attributable to the ad, or whether it’s a branded search, an existing customer, or someone who was going to buy regardless.
  5. Only then look at the trendA trend on a vanity metric — impressions or clicks climbing — is only useful once you know the underlying number is one that actually matters. Otherwise you’re watching noise go up.

Frequently asked questions

What's a good CTR for Google Ads?

There isn’t a universal ‘good’ CTR — it depends entirely on what that traffic converts into. A high CTR on the wrong audience is worse than a modest CTR on qualified buyers. Judge CTR alongside conversion rate and CPA, never on its own.

Why does my Google Ads account show lots of conversions but the business isn't growing?

This usually means a chunk of reported conversions aren’t incremental — they’re branded searches, remarketing to people who were already going to buy, or a conversion action that doesn’t reflect a genuinely qualified lead. Incremental conversion volume, not total conversions, is the number worth trusting.

What's the difference between ROAS and POAS?

ROAS (return on ad spend) is revenue divided by ad spend. POAS (profit on ad spend) is gross profit divided by ad spend. If your margins vary across products or campaigns, ROAS can make a low-margin, high-revenue campaign look like your best performer when it’s actually barely profitable.

How do I know what CPA target to set?

Work backwards from your margin, not forwards from what feels affordable. Take your average order value, subtract cost of goods and any other per-sale costs, and what’s left is roughly what you can spend to acquire that customer and still be profitable — before accounting for repeat business, which usually allows a bit more headroom.

Should I ignore impressions and clicks completely?

No — they’re useful diagnostic numbers, just not verdict numbers. A collapse in impressions can flag a budget or approval issue; a falling CTR can flag ad fatigue. Use them to spot problems, not to judge success.

Can an agency make a struggling account look good in a report?

Easily, and not always dishonestly. Leading with impressions, clicks and CTR, picking a favourable date range, or reporting total conversions instead of incremental ones can all make a struggling account look healthy without anyone lying outright. Ask for CPA against your margin, and ROAS alongside POAS, and most of that disappears.

Want a report that actually tells you the truth?

I'll go through your Google Ads reporting with you and show you which numbers are worth trusting and which ones are just noise — plus what your CPA and ROAS actually mean once they're measured against your margin, not just against last month.

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